Terms of service

Table of contents

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period: the period within which the consumer can exercise their right of withdrawal;
  • Consumer: the natural person who is not acting in the course of a profession or business and who enters into a distance contract with the trader;
  • Day: calendar day;
  • Continuing performance contract: a distance contract relating to a series of products and/or services, the obligation to deliver and/or purchase being spread over time;
  • Durable medium: any means that enables the consumer or trader to store information addressed to them personally in a way that allows future consultation and unaltered reproduction of the stored information.
  • Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;
  • Model form: the model withdrawal form that the trader makes available and that a consumer can complete when they wish to exercise their right of withdrawal.
  • Trader: the natural or legal person who offers products and/or services to consumers at a distance;
  • Distance contract: a contract under which, within the framework of a system organised by the trader for distance selling of products and/or services, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the contract;
  • Technique for distance communication: a means that can be used to conclude a contract without the consumer and trader being in the same room at the same time.
  • Terms and Conditions: these Terms and Conditions of the trader.

Article 2 - Identity of the trader

Trading name: Romsen - Volder Modes B.V.
Business address:
Vriesestraat 118
3311NS Dordrecht, South Holland
The Netherlands

Email address: info@romsen.eu
Chamber of Commerce number: 23051701
VAT identification number: NL0804145970B01

Article 3 - Applicability

1. These terms and conditions apply to every offer by the trader and to every distance contract and order concluded between trader and consumer.

2. Before the distance contract is concluded, the text of these terms and conditions is made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the terms and conditions can be inspected at the trader's premises and that they will be sent free of charge as soon as possible at the consumer's request.

3. If the distance contract is concluded electronically, the text may, by way of derogation from the previous paragraph, be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium.

4. In the event that, in addition to these terms and conditions, specific product or service conditions also apply, the second and third paragraphs apply accordingly.

5. If one or more provisions of these terms and conditions are at any time wholly or partly void, the remainder of the agreement remains in force.

Article 4 - The offer

1. If an offer has a limited period of validity, this is stated explicitly.

2. The offer is without obligation. The trader is entitled to amend the offer.

3. The offer contains a complete and accurate description of the products offered. Images are a truthful representation. Obvious errors do not bind the trader.

4. Every offer contains information about rights and obligations, such as the price including taxes, shipping costs and the method of payment.

Article 5 - The agreement

1. The agreement is concluded at the moment of acceptance by the consumer.

2. If the consumer has accepted the offer electronically, the trader immediately confirms receipt electronically.

3. The trader takes appropriate technical and organisational measures to secure the electronic transfer of data.

Article 6 - Right of withdrawal

1. When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 14 days.

2. During the cooling-off period the consumer will handle the product and the packaging with care. Unpacking is permitted only to the extent necessary to assess whether they wish to keep the product.

3. The consumer must make the right of withdrawal known by means of the model form and return the product within 14 days of giving notice.

Article 7 - Costs in the event of withdrawal

1. If the consumer exercises their right of withdrawal, at most the cost of returning the goods is at their expense.

2. The trader repays the amount due as soon as possible, but no later than 14 days after withdrawal, provided the product has been received back.

Article 8 - Exclusion of the right of withdrawal

Exclusion is possible only for specific products, such as made-to-measure goods, products that perish quickly, or hygiene products whose seal has been broken.

Article 9 - The price

During the period of validity stated in the offer, prices will not be increased, except for price changes resulting from changes in VAT rates.

Article 10 - Conformity and Guarantee

The trader guarantees that the products comply with the agreement and with the reasonable requirements of soundness. The guarantee period corresponds to the manufacturer's guarantee period.

Article 11 - Delivery and performance

The company will carry out accepted orders with due speed, but no later than within 30 days, unless a longer delivery period has been agreed.

Article 12 - Continuing performance contracts

The consumer may terminate an open-ended agreement at any time, with a notice period of no more than one month.

Article 13 - Payment

Unless agreed otherwise, the amounts due must be paid within 7 working days of the start of the cooling-off period.

Article 14 - Complaints procedure

Complaints must be submitted fully and clearly described within 7 days of being discovered. The trader responds to these within 14 days.

Article 15 - Retention of title

All delivered products remain the property of the trader until the consumer has fulfilled all obligations.

Article 16 - Disputes

Dutch law applies exclusively to agreements between the trader and the consumer.

Article 17 - Additional or differing provisions

Additional provisions may not be to the detriment of the consumer and must be recorded in writing.

Article 18 - Changes

Changes to these terms and conditions take effect only after they have been published in an appropriate manner.

Return conditions

Shipping & Returns

At Romsen we aim for the highest quality in our knitwear. Is your purchase not quite what you hoped for? No problem.

Shipping

  • The Netherlands: €6.99 (free above €100).
  • Belgium & Germany: €6.99.
  • Delivery time: You receive a Track & Trace code as soon as your order is on its way.

Returns

You have the right to cancel your order up to 14 days after delivery. After cancelling you have another 14 days to send the product back.

How does it work?

  1. Register your return via info@romsen.eu with your order number.
  2. Pack the items carefully (preferably the original packaging).
  3. Make sure the original tags and labels are still attached to the garment.
  4. Send the parcel to our return address.

Good to know:

  • Costs: Return postage is at your own expense.
  • Condition: Not worn or washed. Items with signs of use are not refunded in full.
  • Refund: Within 14 days of receipt, via the original payment method.

Return address

Romsen - Volder Modes B.V.
Vriesestraat 118
3311NS Dordrecht
The Netherlands