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FAQ
Frequently asked questions
Here you will find answers to the questions we get most. Not there? Email or call us and we will get back to you as soon as we can.
Which size do I need?
Every model runs from S to 2XL; the Half Zip goes up to 3XL. The fit is regular: the sweater follows your body without being tight. Between two sizes? Take the larger one.
When will my order arrive?
We ship within 1 to 3 working days. As soon as your parcel is on its way you get a Track and Trace code by email. Heard nothing after 5 working days? Drop us a line.
What does shipping cost?
We ship to the Netherlands, Belgium and Germany. The Netherlands €6.99, and free from €100. Belgium and Germany €6.99. You see the exact cost in your cart before you pay.
How do returns work?
You have 14 days after delivery to report a return, and another 14 days to send the parcel back. Request the return in your account, on the order in question. No account? Email us your order number. Return postage is at your own expense and the labels must still be attached.
And if I want to exchange?
An exchange is not requested in the return form. You write it on the packing slip you send back: which item, which size and which colour you would like instead. We send that item to you free of charge, so you pay no new shipping. Its price is settled against your refund, so you get back less than with a plain return. You pay the return postage yourself.
Can I mix two different models for 2 for €70?
Yes. Everything within the Essentials counts, in any colour and any size. From two pieces you pay €35 per sweater, so a third one also costs €35. Fall ’26 has its own bundle: 2 for €100.
Can I have my order gift wrapped?
Yes. In the cart you add the gift wrapping for €4,49: ROMSEN paper, a ribbon and a blank card. From four sweaters in your cart the wrapping is free.
Send us a message
On working days we reply within a day.