Refund policy

At Romsen we aim for the highest quality in our knitwear. Is your purchase not quite what you hoped for? No problem. Below you can read exactly how it works.

Returns

You have the right to cancel your order up to 14 days after delivery, without giving a reason. After cancelling you have another 14 days to send the product back.

How does it work?

1. Register your return by sending an email to info@romsen.eu with your order number.
2. Pack the items carefully (preferably in the original packaging).
3. Make sure the original tags and labels are still attached to the garment.
4. Send the parcel to our return address (see below).

Good to know:

• Costs: return postage is at your own expense.
• Condition of the item: trying it on is of course fine, but returned items must not have been worn or washed. Items with signs of use or without labels cannot be refunded in full.
• Refund: once we have received and checked your return, we refund the purchase amount (including the outbound shipping cost on a full return) within 14 days, via the payment method you used.

Return address

Romsen - Volder Modes B.V.
Vriesestraat 118
3311NS Dordrecht
The Netherlands