Terms of service

Table of Contents

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period: the period during which the consumer can exercise their right of withdrawal;
  • Consumer: the natural person who is not acting for purposes relating to their trade, business, craft, or profession and enters into a distance contract with the entrepreneur;
  • Day: calendar day;
  • Extended duration transaction: a distance contract relating to a series of products and/or services, of which the obligation to deliver and/or purchase is spread over time;
  • Durable medium: any instrument which enables the consumer or the entrepreneur to store information addressed personally to them in a way that is accessible for future reference and allows the unchanged reproduction of the information stored.
  • Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
  • Model form: the model withdrawal form made available by the entrepreneur that a consumer can fill out when they wish to exercise their right of withdrawal.
  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
  • Distance contract: a contract concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products and/or services, up to and including the conclusion of the contract making exclusive use of one or more means of distance communication;
  • Means of distance communication: means that can be used for concluding a contract, without the consumer and entrepreneur being together in the same place at the same time.
  • General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

Trade name: Romsen - Volder Modes B.V.
Business address:
Vriesestraat 118
3311NS Dordrecht, South Holland
The Netherlands

Email address: info@romsen.nl
Chamber of Commerce number: 23051701
VAT number: NL0804145970B01

Article 3 - Applicability

1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be inspected at the entrepreneur's premises and that they will be sent free of charge as soon as possible at the consumer's request.

3. If the distance contract is concluded electronically, notwithstanding the previous paragraph, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can easily be stored by the consumer on a durable medium.

4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis.

5. If one or more provisions in these general terms and conditions are at any time wholly or partially void, the remainder of the agreement shall remain in force.

Article 4 - The offer

1. If an offer has a limited period of validity, this will be explicitly stated.

2. The offer is without obligation. The entrepreneur is entitled to change the offer.

3. The offer contains a complete and accurate description of the products offered. Images are a true representation. Obvious mistakes do not bind the entrepreneur.

4. Every offer contains information about the rights and obligations, such as the price including taxes, shipping costs, and the method of payment.

Article 5 - The agreement

1. The agreement is concluded at the moment of acceptance by the consumer.

2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt electronically.

3. The entrepreneur takes appropriate technical and organizational measures to secure the electronic transfer of data.

Article 6 - Right of withdrawal

1. When purchasing products, the consumer has the option to dissolve the contract without giving any reasons for 14 days.

2. During the cooling-off period, the consumer will handle the product and the packaging with care. Unpacking is only allowed to the extent necessary to assess whether they wish to keep the product.

3. The consumer must make the right of withdrawal known using the model form and return the product within 14 days after notification.

Article 7 - Costs in case of withdrawal

1. If the consumer exercises their right of withdrawal, at most the costs of return shipment will be for their account.

2. The entrepreneur will refund the due amount as soon as possible, but no later than within 14 days after withdrawal, provided the product has been received in return.

Article 8 - Exclusion of the right of withdrawal

Exclusion is only possible for specific products, such as custom-made items, products that spoil quickly, or hygienic products whose seal has been broken.

Article 9 - The price

During the validity period stated in the offer, the prices will not be increased, except for price changes resulting from changes in VAT rates.

Article 10 - Conformity and Guarantee

The entrepreneur guarantees that the products comply with the agreement and reasonable requirements of soundness. The guarantee period corresponds to the manufacturer's guarantee period.

Article 11 - Delivery and execution

The company will execute accepted orders with due speed but no later than within 30 days, unless a longer delivery period has been agreed upon.

Article 12 - Extended duration transactions

The consumer can cancel an agreement for an indefinite period at any time with a notice period of at most one month.

Article 13 - Payment

Unless otherwise agreed, amounts owed must be paid within 7 working days after the start of the cooling-off period.

Article 14 - Complaints procedure

Complaints must be submitted fully and clearly described within 7 days after discovery. The entrepreneur will respond to them within 14 days.

Article 15 - Retention of title

All delivered products remain the property of the entrepreneur until the consumer has fulfilled all obligations.

Article 16 - Disputes

Dutch law exclusively applies to agreements between the entrepreneur and the consumer. In the event of a dispute regarding the linguistic interpretation of these conditions, the Dutch text thereof shall always prevail.

Article 17 - Additional or deviating provisions

Additional provisions may not be to the detriment of the consumer and must be recorded in writing.

Article 18 - Amendments

Amendments to these conditions are only effective after they have been published in an appropriate manner.

Return Policy

Shipping & Returns

At Romsen, we strive for the highest quality in our knitwear. Is your purchase not quite what you expected? No problem.

Shipping

  • The Netherlands: €4.99 (Free above €100).
  • Belgium & Germany: €7.99.
  • Delivery time: You will receive a Track & Trace code as soon as your order is on its way.

Returns

You have the right to cancel your order up to 14 days after receipt. After cancellation, you have another 14 days to return the product.

How does it work?

  1. Register your return via info@romsen.nl with your order number.
  2. Pack the items carefully (preferably in the original packaging).
  3. Ensure the original tags and labels are still attached to the garment.
  4. Send the package to our return address.

Important to know:

  • Costs: Return shipping is at your own expense.
  • Condition: Unworn and unwashed. Items with signs of use will not be fully refunded.
  • Refund: Within 14 days of receipt via the original payment method.

Return address

Romsen - Volder Modes B.V.
Vriesestraat 118
3311NS Dordrecht
The Netherlands